Frequently Asked Questions

Everything below is self-service — you shouldn't need to email us for any of it, but Support is there if something's missing.

Getting started

What actually is Chore Scape?

An app that turns everyday tasks into "quests" — complete them and you earn XP, level up, and unlock cards from a themed collection. It works two ways, chosen when you sign up:

• Just for you — you set your own quests and mark them done yourself. Good for anyone who wants a more engaging way to build routines solo.
• Family & support setups — one person completes real tasks, and a parent, carer, or support worker assigns and approves them, with genuine cash rewards paid out. Built for the actual relationship between someone building independent routines and the person backing them.

Can I switch between solo and family mode later?

Not self-service yet — it's set when you create your account. If your situation changes, email Support and we'll sort it out.

Do I need a card to start?

No. Every account gets a 14-day free trial with no card required. You'll only ever pay if you decide to subscribe afterwards.

Is it available on iPhone?

Not yet — Chore Scape is Android-only for now. iOS is on our list once we've got more people using it.

Pricing & payment

How much does it cost?

See the pricing section for current rates — Monthly, Annual, or a one-off Lifetime price. It's the same pricing whether you're using it solo or as a family; you're paying for the app, not per feature.

Where do I pay — the app, or the website?

Either. Buy from this website with any email, or subscribe from inside the app once you're signed in — both go through Stripe and link to your account automatically, whichever you use first.

How do I cancel my subscription?

Two ways, both self-service — no need to contact us:

1. In the app: Settings → Subscription → Manage Subscription. This opens Stripe's own billing portal where you can cancel, switch plans, or update your card.
2. From your email: every Stripe receipt/confirmation email has a link to manage your billing — it opens the same portal, no login needed beyond confirming your email.

Cancelling stops future billing; you keep access until the end of the period you've already paid for.

What happens to my progress if I cancel?

Nothing is deleted. Your account, quests, XP, and unlocked cards all stay exactly as they are — you just won't be able to open the app past the trial/subscription screen until you resubscribe. Resubscribing picks up right where you left off.

Do you offer refunds?

We don't do automatic refunds for partial billing periods, but if something's genuinely gone wrong — a mischarge, a technical problem, anything like that — email Support and we'll sort it out case by case.

Your account & privacy

How do I delete my account?

Settings → Account → Delete My Account, in either app. This marks your account for deletion straight away and tells you the exact date it'll happen — every quest, record, and setting tied to it is permanently deleted 30 days later. You can cancel any time before then from the same screen. Prefer not to use the app? Email Support and we'll action it directly instead. See our Privacy Policy for the full details.

How the app works

How does XP and levelling work?

Every completed quest earns a fixed 100 XP, no matter who sets it up — this is deliberately locked so progress stays consistent and predictable rather than depending on how generous a particular quest was. Level up every 250 XP, with a new card unlocked at most levels.

In solo mode, why don't I earn coins?

Coins represent real money a Strategist pays out to a Warrior — since there's no second person in solo mode, there's no one to pay you. You still get the full XP/level/card progression, just without the cash side.

I forgot my password

Tap "Forgot your password?" on the sign-in screen. We'll email you a reset code directly — no Strategist or support request needed, it's entirely self-service.

Is my data and photos private?

Yes — see our Privacy Policy for the full details on what we collect and how it's protected.

Still stuck?

Support has our contact details — we read every email.